Shipping Policy
Effective Date: March 2nd, 2025
1. Introduction
At Secure Home Supply, we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.securehomesupply.com.
2. Shipping Destinations
Countries We Ship To: Currently only the United States
Future Expansion: We are continually working to expand our shipping destinations. Please check back regularly for updates.
3. Shipping Costs
Domestic Shipping (United States):
Standard Shipping: Free shipping is available on all orders under 125 pounds.
Expedited Shipping: We currently do not offer 2nd Day and Next Day shipping.
LTL Shipping: For heavy or oversized orders, we use dynamic pricing to secure the most competitive LTL freight rates. Please allow up to one full business day for us to obtain accurate shipping costs. You will receive an email with a detailed product and shipping quote for your review and written approval.
International Shipping:
Standard International Shipping: NA
Customs and Duties: International orders may be subject to customs fees, import duties, taxes, or other charges imposed by your local government. These charges are the customer's responsibility.
No Hidden Fees:
All shipping costs are calculated and displayed at checkout. There are no hidden fees.
For heavy and oversized orders: Before finalizing your order and processing payment, you’ll receive an email from us with a detailed product and shipping quote for your review and written approval.
4. Order Processing Time
Processing Time: Orders are processed within 1 business day, Monday through Saturday, excluding holidays.
Order Cut-Off Time: Orders placed by 3:00 PM Central Standard Time will begin processing the same day.
Weekend and Holiday Orders: Orders placed on Sundays or public holidays will be processed on the next business day.
5. Estimated Delivery Time
Domestic Shipping:
Standard Shipping: 3-8 business days
Expedited Shipping: We currently do not offer 2nd Day and Next Day shipping.
International Shipping:
Standard International Shipping: NA
Notes: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.
6. Shipping Methods and Carriers
Reliable Carriers: We partner with reputable carriers to ensure your package arrives safely.
Domestic Carriers: USPS, UPS, FedEx, and various LTL shippers for heavy and oversized items.
International Carriers: NA
Shipment Tracking: All orders include tracking information, which will be provided via email once your order has shipped.
Insurance: Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.
7. Order Tracking
Tracking Information: After your order has been shipped, you will receive an email containing:
Tracking Number
Carrier Name
Link to Track Your Package
How to Track Your Order: You will be provided with the carrier's website. Enter your tracking number to view the status and estimated delivery date.
Assistance: If you have questions or need assistance with tracking, please contact our Customer Service support@securehomesupply.com or 281-241-9846
8. Delivery Issues
8.1 Delayed or Lost Packages
Delayed Delivery: If your package is delayed beyond the estimated delivery time, please contact us at support@securehomesupply.com or 281-241-9846
Lost Packages: If your tracking information indicates that your package was delivered but you have not received it:
Verify the shipping address provided.
Check with neighbors or building management.
Contact us for further assistance support@securehomesupply.com or 281-241-9846
8.2 Damaged Packages
Reporting Damage if your package arrives damaged:
Take photos of the damaged packaging and items.
Contact us within 2 days of receiving the item at support@securehomesupply.com or 281-241-9846.
Resolution: We will diligently work with you to arrange a replacement or refund as appropriate.
9. Missing Items
Reporting Missing Items from your order:
Contact us within 7 days of receiving your package. Support@securehomesupply.com or 281-241-9846
Provide your order number and details of the missing item(s).
Resolution:
We will diligently investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.
10. Return and Refund Policy
Returns:
The manufacturer's return policy takes precedence and is posted on each product page. If no manufacturer policy is specified, returns are accepted within 14 days of receiving your order.
Conditions for Returns:
Items must be unused, undamaged, and in their original packaging.
Custom, personalized, or perishable goods may not be eligible for return.
Return Shipping Costs:
Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described.
Company Responsibility: If the return is due to our error, we will cover the return shipping costs.
Refunds:
Refunds are processed within 14 days after receiving the returned item.
Refunds will be issued to the original payment method.
For More Information:
Please refer to our Return and Refund Policy for detailed information.
11. Incorrect Address
Address Accuracy:
Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Returned Packages due to an incorrect address:
We will contact you to arrange reshipment.
Additional shipping charges may apply.
12. International Customs and Duties
Customs Clearance:
International shipments may require customs clearance, which can cause delays beyond our original delivery estimates.
Taxes and Duties:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Customs Policies:
Customs policies vary widely by country. Please contact your local customs office for more information.
13. Contact Information
If you have any questions or concerns regarding your shipment, please contact us:
Customer Service Email: support@securehomesupply.com
Customer Service Phone: 281-241-9846
Company Address:
Secure Home Supply
17915 First Bend Dr
Cypress TX, 77433
United States
Our customer service team is available Monday to Saturday, 8 AM to 5 PM CST.
14. Changes to This Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.
Thank you for shopping with Secure Home Supply!
We appreciate your business and are committed to providing you with exceptional service.