Shipping Policy

Effective Date: March 2nd, 2025

1. Introduction

At Secure Home Supply we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.securehomesupply.com.

2. Shipping Destinations

Countries We Ship To:

Currently only the United States

Future Expansion:

We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Domestic Standard Shipping (USA): Free shipping on all orders over $50.

Flat Rate Shipping: $5 flat rate for orders under $50.

Standard International Shipping: NA

Customs and Duties:

International orders may be subject to customs fees, import duties, taxes, or other charges imposed by your local government. These charges are the customer's responsibility.

No Hidden Fees:

All shipping costs are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time

Processing Time:

Orders are processed within 1 business day Monday to Saturday, excluding holidays.

Order Cut-Off Time:

Orders placed before 5:00 PM Central Standard Time will begin processing the same day.

Weekend and Holiday Orders:

Orders placed on Sundays or public holidays will be processed on the next business day.

5. Estimated Delivery Time

Domestic Shipping:

Standard Shipping 3-5 business days

Expedited Shipping 1-2 business days

International Shipping:

Standard International Shipping, NA

Please Note:

Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

6. Shipping Methods and Carriers

We partner with reliable and reputable carriers to ensure your package arrives safely.

Domestic Carriers: USPS, UPS, FedEx

International Carriers: NA

Shipment Tracking:

All orders include tracking information, which will be provided via email once your order has shipped.

Insurance:

Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

7. Order Tracking

Tracking Information

After your order has been shipped, you will receive an email containing:

Tracking Number

Carrier Name

Link to Track Your Package

How to Track Your Order:

Visit www.securehomesupply.com/track-order or the carrier's website.

Enter your tracking number to view the status and estimated delivery date.

Assistance:

If you have questions or need assistance with tracking, please contact our Customer Service at Support@securehomesupply.com or 281-241-9846

8. Delivery Issues

8.1 Delayed or Lost Packages

Delayed Delivery:

If your package is delayed beyond the estimated delivery time, please contact us at Support@securehomesupply.com or 281-241-9846

Lost Packages:

If your tracking information indicates that your package was delivered but you have not received it:

Verify the shipping address provided.

Check with neighbors or building management.

8.2 Damaged Packages

Reporting Damage

If your package arrives damaged:

Take photos of the damaged packaging and items.

Resolution:

We will diligently work with you to arrange a replacement or refund as appropriate.

9. Missing Items

Reporting Missing Items

If any items are missing from your order:

Provide your order number and details of the missing item(s).

Resolution:

We will diligently investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

10. Return and Refund Policy

Returns:

Returns are accepted within 14 days of receiving your order.

Conditions for Returns:

Items must be unused, undamaged, and in their original packaging.

Certain items like for example personalized or perishable goods may not be eligible for return.

Return Shipping Costs:

Customer Responsibility> Return shipping costs are the customer's responsibility unless the item is defective or not as described.

Company Responsibility> If the return is due to our error, we will cover the return shipping costs.

Refunds:

Refunds are processed within 14 days after receiving the returned item.

Refunds will be issued to the original payment method.

For More Information:

Please refer to our Return and Refund Policy for detailed information.

11. Incorrect Address

Address accuracy:

Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Returned Packages:

If a package is returned to us due to an incorrect address we will contact you to arrange reshipment. Additional shipping charges may apply.

12. International Customs and Duties

Customs Clearance:

International shipments may require customs clearance, which can cause delays beyond our original delivery estimates.

Taxes and Duties:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Customs Policies:

Customs policies vary widely by country. Please contact your local customs office for more information.

13. Contact Information

If you have any questions or concerns regarding your shipment, please do not hesitate to contact us.

Customer Service Email: Support@securehomesupply.com

Customer Service Phone: 281-241-9846

Company Address:

Secure Home Supply

17915 First Bend Dr

Cypress TX, 77433

United States

Our customer service team is available Monday to Saturday, 8 AM to 5 PM CST.

14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

Thank you for shopping with Secure Home Supply

We appreciate your business and are committed to providing you with exceptional service.